The Situation:
A Maryland-based non-profit needed help with their aging technology solution, which was no longer meeting their needs for internal meetings and rental space events. The organization relies on its venue for various purposes and needed technology that was seamless and easy to use for everyone involved.
The non-profit’s IT team often faced frustration from dealing with frequent calls to address problems with the outdated system. Additionally, the rental space had a diverse set of requirements, from facilitating internal meetings to offering a venue for external events. The team wanted a solution that was simple, effective, and could be used by anyone with minimal technical knowledge.
The Solution:
Our solution provided the non-profit with a reliable, user-friendly system that worked seamlessly for both internal team meetings and external events. The new technology setup included projectors, Crestron Flex systems for Teams, a unified communications platform, PTZ cameras, ceiling microphones, touch panels, and a Teams Room BYOD option — all designed for ease of use and minimal technical expertise.
One big advantage Cenero was able to offer was our Proactive Services, Constant Connect. By providing ongoing monitoring of their system, we identified potential issues before they even became problems. Our proactive approach meant that the organization could focus on their work without worrying about technical hiccups. With our support, they have instant access to expert help whenever troubleshooting is needed. Their system is now both dependable and simple to operate, ensuring that their space functions smoothly and efficiently.
