Reactive Managed Services

24-hour support from AV experts

Immediate support at the touch of a button

Get Meetings Back on Track Right Away

On-demand support technicians are available 24 hours a day via phone or video to immediately help with any technical problems or user issues during meetings. Tier 3 support engineers with expertise in all types of collaboration technology can eliminate meeting delays, and reduce strain on IT departments for more productive meeting experiences.

Cenero provides immediate resolution to problems as opposed to lost time, the experts at the Help Desk are able to provide a layer of support that has been a huge time saver for all of offices throughout the organization.

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24-HOUR US-BASED LIVE SUPPORT

Tier three service engineers are available immediately at the touch of a button via phone or video to help with any issues and get everything back on track right away

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MANUFACTURER WARRANTY SUPPORT

Assistance with all manufacturer warranties to help obtain the most value from all collaboration technology

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ON-SITE TECH SUPPORT

Service technicians will be sent to help on site with any issue that cannot be fixed remotely, to quickly resolve high-priority service issues

5-firmware

FIRMWARE AND SOFTWARE UPGRADES

All equipment is upgraded to the latest major revision to keep technology up to date and avoid issues of incompatibility, ongoing troubleshooting, and potential security hazards

3-System-network

SERVICE TICKET TRACKING

Dedicated reports of all service calls to help better inform future purchasing decisions

AV Experts to Solve Meeting Tech Problems

 Expert support technicians can help with any collaboration technology issue, and are part of our suite of managed services that includes proactive support, UC support solutions, on-site staffing services, and a detailed analytics dashboard - all to provide complete service and support for all meeting spaces across the enterprise.

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    24-Hour Service & Support

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    Dedicated AV Experts

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    Eliminate Meeting Delays

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    Immediate Support Via Phone Or Video

Free Consultation

Speak with an AV expert about service and support programs for  seamless hybrid meeting experiences.

Case Studies

ARI Fleet Management

ARI Fleet Management

ARI partnered with Cenero to implement an end-to-end video solution across multiple locations in North America and abroad.

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Price Modern

Price Modern partnered with Cenero to create a new technology innovation center, featuring an interactive video wall in the heart of the showroom.

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Health Insurance Company

Cenero integrated video walls and implemented one touch to join Teams meetings in the boardroom – helping to simplify and improve the meeting experience for board members.

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3 Steps to Supporting Hybrid Spaces

Setting up the right support for every type of meeting space

Our free guide will help you determine:

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    What type of support programs are best based on specific business requirements

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    The levels of support available based on type of meeting space

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    The type of testing and tracking needed to ensure tech functionality

Simplify Meetings & Prevent Meeting Delays

Create seamless meeting experiences - no more tech issues, video delays, or problems with UC platforms, enjoy more productive working sessions, every time.

Getting Started is Easy.

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    Fill out the form and tell us about your collaboration needs.

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    An AV expert will reach out to discuss your specific business goals, objectives, and timelines.

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    Our preliminary scope of work will include design recommendations and tailored service, support and training programs.

Contact Us

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