Reactive AV Managed Services

Immediate Help at the Touch of a Button – To Put You Back on Track Immediately

Have you ever had problems patching in someone on a conference call? Maybe you aren’t sure how to turn up the volume or where to plug in your laptop? Our support engineers can immediately answer any questions or troubleshoot any problems you may have. Our Reactive Services model includes:

• 24 Hour US-Based Live Support: If you have a question or problem, our tier three service engineers are available immediately at the touch of a button via phone or video to get you back on track right away.
• On-Site Tech Support: If you have a problem that we can’t troubleshoot remotely, we’ll dispatch one of our technicians to your site for high-priority service issues.
• Service Ticket Tracking: Summary reports of all service calls via a web based portal to help you with future purchasing decisions
• Manufacturer Warranty Support: Assistance with all manufacturer warranties helps you obtain the most value from all of your technology
• Firmware and Software Upgrades: All applicable equipment is upgraded to the latest major revision. Keeping your technology up to date can save you the headaches of incompatibility, endless troubleshooting and potential security hazards.

Today’s audio visual needs are more technical and rely on more infrastructure than in the past. They require more in-depth knowledge. Doesn’t it make sense to rely on a dedicated remote managed service?

Reactive Services, together with our suite of managed services including Proactive, UC Proactive and Staffing services, offers you a complete solution that provides ongoing service and support for all room types throughout your enterprise.