Managed Services

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Constant Connect is a suite of managed services that assures technology readiness for all collaboration spaces.

 The suite includes:

Cenero provides ongoing service and support to keep AV technology up and running

no more meeting delays or user frustration  –  everything works well, every time 

Proactive Managed Services

Remotely monitors, tests, and fixes issues for optimal system availability.

1-nightly

NIGHTLY REMOTE ROOM TESTING

Closed-loop testing of every component of an AV system, exercising all elements to confirm functionality and proactively prevent issues

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REMOTE MEETING MANAGEMENT

On-demand live technical support of meetings including launching and monitoring calls, fixing technical issues, and pre-meeting testing and set up of AV technology

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REAL-TIME DIAGNOSIS & REPAIR

Diagnosis and repair of all problems in real time to keep all systems operating at peak level

5-remote-systems

REMOTE SYSTEMS RE-COMMISSIONING

Remote testing and re-commissioning of the AV system on a periodic basis

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SYSTEM & NETWORK MONITORING

Real-time facility-wide monitoring of all AV systems and networks

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SYSTEM CERTIFICATION

Certification or re-certification of the functionality of all audio visual systems

UC Proactive Managed Services

Remotely monitors virtual applications like Teams and Zoom, and USB peripherals to prevent meeting issues and delays.

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PC MONITORING

Continuous monitoring of systems using a custom-built Windows software service that communicates with Cenero’s managed services solution, Constant Connect

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APPLICATION MONITORING

Ongoing monitoring of the running and registration status of any application

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PERIPHERAL MONITORING

Real-time monitoring of all AV systems, displays, and USB peripherals including cameras, microphones, and speakers and their content input for immediate alert of issues or failures

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REMOTE ASSISTANCE

Remote connection and viewing of the system for immediate assistance and resolution

Reactive Managed Services

Provides access to a 24-hour, US-based Support Desk staffed with tier three engineers available to resolve issues right away.

1-24hour

24-HOUR US-BASED LIVE SUPPORT

Tier three service engineers are available immediately at the touch of a button via phone or video to help with any issues and get everything back on track right away

4-manufacturer

MANUFACTURER WARRANTY SUPPORT

Assistance with all manufacturer warranties to help obtain the most value from all collaboration technology

2-onsite

ON-SITE TECH SUPPORT

Service technicians will be sent to help on site with any issue that cannot be fixed remotely, to quickly resolve high-priority service issues

5-firmware

FIRMWARE AND SOFTWARE UPGRADES

All equipment is upgraded to the latest major revision to keep technology up to date and avoid issues of incompatibility, ongoing troubleshooting, and potential security hazards

3-System-network

SERVICE TICKET TRACKING

Dedicated reports of all service calls to help better inform future purchasing decisions

Analytics Dashboard

Contains detailed data on room usage, system performance, and common issues to provide insights on collaboration trends.

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ROOM USAGE AND ANALYSIS

Detailed reports on room usage and function to get the most value from your technology investment

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SERVICE CALL MONITORING

Online submittal, monitoring, and tracking of service calls to manage issues and inform future infrastructure decisions

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SYSTEM PERFORMANCE REPORTS

Nightly test results for every device in every room to prevent problems ahead of time

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INVENTORY TRACKING

Tracking of all AV equipment for improved cost of ownership

AV Staffing Services

Manages all aspects of hiring and training technical experts for on-site support of AV solutions.

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INDUSTRY KNOWLEDGE

On-site staff with detailed knowledge on all types of AV and conferencing technologies, including latest AV certifications

3-managed-personnel

MANAGED PERSONNEL

Cenero manages all aspects of the recruiting, hiring, training, and managing of qualified personnel to provide dedicated support of all AV technology

2-targeted-expertise

TARGETED EXPERTISE

AV specialists dedicated to supporting all collaboration technology, freeing up the in-house IT team to focus on key company initiatives

4-global-team

GLOBAL TEAM

AV technicians are an extension of Cenero and are backed by a global knowledge base, corporate training program, and the expertise of multiple teams to ensure ongoing superior support

Constant Connect can help maintain ongoing reliability and functionality for all collaboration technology across your entire enterprise.

Getting Started is Easy.

  • 1

    Fill out the form and tell us about your collaboration needs.

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    An AV expert will reach out to discuss your specific business goals, objectives, and timelines.

  • NumberCircle-3-Outline

    Our preliminary scope of work will include design recommendations and tailored service, support and training programs.

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