Constant Connect is a suite of managed services that assures technology readiness for all collaboration spaces.
The suite includes:
- Proactive Managed Services identify and solve issues before meetings even start
- UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional
- Reactive Managed Services provide immediate assistance for all tech issues
- An Analytics Dashboard provides detailed data for more informed business planning
- AV Staffing Services provide on-site support of complex AV technology
Cenero provides ongoing service and support to keep AV technology up and running
no more meeting delays or user frustration – everything works well, every time
Proactive Managed Services
Remotely monitors, tests, and fixes issues for optimal system availability.
NIGHTLY REMOTE ROOM TESTING
Closed-loop testing of every component of an AV system, exercising all elements to confirm functionality and proactively prevent issues
REMOTE MEETING MANAGEMENT
On-demand live technical support of meetings including launching and monitoring calls, fixing technical issues, and pre-meeting testing and set up of AV technology
REAL-TIME DIAGNOSIS & REPAIR
Diagnosis and repair of all problems in real time to keep all systems operating at peak level
REMOTE SYSTEMS RE-COMMISSIONING
Remote testing and re-commissioning of the AV system on a periodic basis
SYSTEM & NETWORK MONITORING
Real-time facility-wide monitoring of all AV systems and networks
Certification or re-certification of the functionality of all audio visual systems
UC Proactive Managed Services
Remotely monitors virtual applications like Teams and Zoom, and USB peripherals to prevent meeting issues and delays.
Continuous monitoring of systems using a custom-built Windows software service that communicates with Cenero’s managed services solution, Constant Connect
Ongoing monitoring of the running and registration status of any application
Real-time monitoring of all AV systems, displays, and USB peripherals including cameras, microphones, and speakers and their content input for immediate alert of issues or failures
Remote connection and viewing of the system for immediate assistance and resolution
Reactive Managed Services
Provides access to a 24-hour, US-based Support Desk staffed with tier three engineers available to resolve issues right away.
24-HOUR US-BASED LIVE SUPPORT
Tier three service engineers are available immediately at the touch of a button via phone or video to help with any issues and get everything back on track right away
MANUFACTURER WARRANTY SUPPORT
Assistance with all manufacturer warranties to help obtain the most value from all collaboration technology
ON-SITE TECH SUPPORT
Service technicians will be sent to help on site with any issue that cannot be fixed remotely, to quickly resolve high-priority service issues
FIRMWARE AND SOFTWARE UPGRADES
All equipment is upgraded to the latest major revision to keep technology up to date and avoid issues of incompatibility, ongoing troubleshooting, and potential security hazards
SERVICE TICKET TRACKING
Dedicated reports of all service calls to help better inform future purchasing decisions
Contains detailed data on room usage, system performance, and common issues to provide insights on collaboration trends.
ROOM USAGE AND ANALYSIS
Detailed reports on room usage and function to get the most value from your technology investment
SERVICE CALL MONITORING
Online submittal, monitoring, and tracking of service calls to manage issues and inform future infrastructure decisions
SYSTEM PERFORMANCE REPORTS
Nightly test results for every device in every room to prevent problems ahead of time
Tracking of all AV equipment for improved cost of ownership
AV Staffing Services
Manages all aspects of hiring and training technical experts for on-site support of AV solutions.
On-site staff with detailed knowledge on all types of AV and conferencing technologies, including latest AV certifications
Cenero manages all aspects of the recruiting, hiring, training, and managing of qualified personnel to provide dedicated support of all AV technology
AV specialists dedicated to supporting all collaboration technology, freeing up the in-house IT team to focus on key company initiatives
AV technicians are an extension of Cenero and are backed by a global knowledge base, corporate training program, and the expertise of multiple teams to ensure ongoing superior support
Constant Connect can help maintain ongoing reliability and functionality for all collaboration technology across your entire enterprise.
Getting Started is Easy.
Fill out the form and tell us about your collaboration needs.
An AV expert will reach out to discuss your specific business goals, objectives, and timelines.
Our preliminary scope of work will include design recommendations and tailored service, support and training programs.