Immediate support at the touch of a button
Get Meetings Back on Track Right Away
On-demand support technicians are available 24 hours a day via phone or video to immediately help with any technical problems or user issues during meetings. Tier 3 support engineers with expertise in all types of collaboration technology can eliminate meeting delays, and reduce strain on IT departments for more productive meeting experiences.
Cenero provides immediate resolution to problems as opposed to lost time, the experts at the Help Desk are able to provide a layer of support that has been a huge time saver for all of offices throughout the organization.
24-HOUR US-BASED LIVE SUPPORT
Tier three service engineers are available immediately at the touch of a button via phone or video to help with any issues and get everything back on track right away
MANUFACTURER WARRANTY SUPPORT
Assistance with all manufacturer warranties to help obtain the most value from all collaboration technology
ON-SITE TECH SUPPORT
Service technicians will be sent to help on site with any issue that cannot be fixed remotely, to quickly resolve high-priority service issues
FIRMWARE AND SOFTWARE UPGRADES
All equipment is upgraded to the latest major revision to keep technology up to date and avoid issues of incompatibility, ongoing troubleshooting, and potential security hazards
SERVICE TICKET TRACKING
Dedicated reports of all service calls to help better inform future purchasing decisions
AV Experts to Solve Meeting Tech Problems
Expert support technicians can help with any collaboration technology issue, and are part of our suite of managed services that includes proactive support, UC support solutions, on-site staffing services, and a detailed analytics dashboard - all to provide complete service and support for all meeting spaces across the enterprise.
24-Hour Service & Support
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Dedicated AV Experts
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Eliminate Meeting Delays
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Immediate Support Via Phone Or Video
Free Consultation
Speak with an AV expert about service and support programs for seamless hybrid meeting experiences.
Case Studies
3 Steps to Supporting Hybrid Spaces
Setting up the right support for every type of meeting space
Our free guide will help you determine:
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What type of support programs are best based on specific business requirements
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The levels of support available based on type of meeting space
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The type of testing and tracking needed to ensure tech functionality
Simplify Meetings & Prevent Meeting Delays
Create seamless meeting experiences - no more tech issues, video delays, or problems with UC platforms, enjoy more productive working sessions, every time.
Getting Started is Easy.
Fill out the form and tell us about your collaboration needs.
An AV expert will reach out to discuss your specific business goals, objectives, and timelines.
Our preliminary scope of work will include design recommendations and tailored service, support and training programs.