Process and Quality Assurance

Process and Quality Assurance

Cenero is a process-driven company built around state-of-the-art infrastructure. While Cenero’s best asset is and always will be all of its employees, the process and infrastructure enable Cenero’s staff to provide excellent service effectively and efficiently.

Process

Cenero uses a process developed specifically for project-based work. Called ProQualAs™ (Project Quality Assessment), this process makes everyone accountable to their direct customer (whether inside or outside the organization) resulting in Cenero’s ultimate accountability to you, our customer. For example, engineering is accountable to Logistics to deliver a complete and accurate Bill of Materials for ordering of equipment. The required deliverables at each stage are digitally documented and accessible in Cenero Data Services, CDS. A variety of tools such as design reviews and RoomCheck™ templates are used to document the requirements. Errors or omissions at a given stage are quickly caught and corrected through an internal correction ticket system. If every step in the ProQualAs process is done correctly, project success is guaranteed.

Infrastructure

Cenero’s infrastructure facilitates the efficient management of all processes by providing visibility and easy access when and where needed. CDS is built on highly scalable, reliable and secure Microsoft SQL databases. Employees interact with these databases using a wide variety of tools including web-based portals, Enterprise Resource Planning software, documentation, file control and CAD software. Cenero’s infrastructure includes battery and automatic generator back-up power systems, multiple and redundant data back-up systems (both on and off site), and redundant high speed data lines all housed in a secure environment.

Quality Assurance

Using tools such as mandatory design reviews, RoomCheck, functional and quantitative surveys, and ANSI Standards at each step in the process ensures the quality of the final deliverable. Also by measuring key metrics, Cenero is able to continuously improve our performance resulting in systems that meet and exceed your expectations each and every time.