AV & Video Conferencing Managed Services Constant Connect 3.0 Includes New Video Panel, Robust Monitoring and Enhanced Analytics
Malvern, PA – September 25, 2013 – Cenero, a leader in video conferencing and audio video solutions, today announced the immediate availability of Constant Connect 3.0, the next level of their renowned audio visual and video conferencing managed services. Along with enhanced monitoring and reporting capabilities, the new version provides access to immediate support via a Video Support Panel.
The new Video Support Panel provides easy one-touch connection to Cenero’s Service Center, allowing users to communicate face-to-face with service engineers. “Providing a one-touch solution that connects users to a help desk environment has proved invaluable to my organization,” said Jason Corea, Facility Manager for DaVita Incorporated. “During important meetings, executives are able to get immediate help resolving technical issues and can even demonstrate what components they are having problems with over video. This helps prevent valuable time and meeting spaces from being wasted and keeps presentations and video conferences running smoothly.”
Constant Connect 3.0 provides enhanced monitoring and metrics information including application-driven testing and ad-hoc reporting. Proactive tests are conducted on systems as well as individual components, helping to determine equipment performance. Improved algorithms in the new version also help predict equipment failure. “Not only does Constant Connect provide instant issue resolution, it also proactively monitors all of the different components in each of our conference rooms, preventing downtime,” continued Corea. “Keeping these essential systems up and running at all times is critical to our success.”
“By providing a robust and streamlined communication to our clients’ servers, Cenero is able to offer comprehensive monitoring, testing and reporting,” stated Chris Henry, CEO of Cenero. “All of our efforts are to supply clients with the tools they need to leverage their AV systems as productive business tools.”
"Clients can also achieve cost savings from taking advantage of the energy management aspect of 3.0,” continued Rob Gilfillan, President of Cenero. “Constant Connect can monitor energy consumption and remotely turn off equipment that is not in use, creating a great amount of cost efficiencies for an organization.”
Cenero is a service focused audio visual and conferencing solutions provider. With extensive knowledge of the most advanced collaboration and audio visual technologies, the company’s goal is to deliver programs that improve communication and drive efficiency throughout an organization. Cenero provides systems design installation, managed services, cloud-based video solutions and event services for companies throughout North America. Offering complete support for audio visual and conferencing systems, Constant Connect by Cenero is a remote managed service that assures high-availability room readiness for all AV systems inside high-profile meeting rooms of enterprise organizations. Constant Connect includes proactive system monitoring and testing, reactive live support, and a web based portal providing analytical data on system performance, usage analysis and asset management. Learn more at www.avconstantconnect.com.