Cenero Launches Constant Connect 2.0
Industry’s Only Managed Services Offering for Audio Visual and Conferencing Systems Delivers Unprecedented Support and Analytics
Malvern, PA – July 17, 2012 – Cenero, a leader in video conferencing and audio video solutions, today announced the immediate availability of Constant Connect 2.0, the next generation of their renowned managed service. The new version features even more in-depth proactive closed loop testing, one step video connection to US-based service engineers for reactive support and access to a new web portal containing detailed system analytical information.
“It is not sustainable to manage a 24/7 facility that holds 56 classrooms and 14 conference rooms in-house. No organization has the manpower to check every device, predict possible failures and alter the physical appearance of complex rooms while not in use”, states David Siedell, Senior IT Director of The Wharton School of the University of Pennsylvania. “Cenero’s Constant Connect gives us an incredible advantage to not only guarantee 100% uptime for the vast number of constituents we serve, but to also make informed buying decisions moving forward.”
To better support customers, Constant Connect 2.0 delivers the ability to:
- • Conduct proactive closed loop tests to turn on and exercise devices and review quality metrics to ensure 100% uptime.
- • Connect via video with service engineers for reactive support at the touch of a button.
- • Access reports through a web portal providing detailed analytical information on system performance, usage analysis and asset management.
“We are currently the industry’s only managed service provider for AV and video conferencing systems,” states Rob Gilfillan, President of Cenero. “Constant Connect 2.0 further advances our market leadership position and provides businesses a smarter, more efficient way to control and achieve long term benefits from their AV investments.”
“Constant Connect 2.0 is the result of a vision created almost a decade ago combined with the investment in infrastructure and talent that will ultimately change how the AV industry provides system support”, reports Chris Henry, CEO of Cenero. “From cost savings, equipment reliability to risk management, organizations in every market will recognize significant benefits from their AV investments when managed through this innovative service.”
Cenero is a service focused audio visual and conferencing solutions provider. With extensive knowledge of the most advanced collaboration and audio visual technologies, the company’s goal is to deliver programs that improve communication and drive efficiency throughout an organization. Cenero provides systems design installation, managed services, cloud-based video solutions and event services for companies throughout North America. Offering complete support for audio visual and conferencing systems, Constant Connect by Cenero is a remote managed service that assures high-availability room readiness for all AV systems inside high-profile meeting rooms of enterprise organizations. Constant Connect includes proactive system monitoring and testing, reactive live support, and a web based portal providing analytical data on system performance, usage analysis and asset management. Learn more at www.avconstantconnect.com.